Privacy Policy
This policy explains how Pileta collects, uses and protects the information you share with us.
Who we are
Pileta provides non-regulated independent living and home support services across Buckinghamshire.
Information we collect
We collect information you provide when contacting us or requesting support — such as your name, contact details, location, requested services and any relevant information you choose to share about the person needing support.
How we use your information
We use your information to respond to enquiries, arrange consultations, deliver services safely and communicate with you and (with consent) nominated family members.
Legal basis
We process your information on the basis of your consent, our legitimate interest in responding to enquiries, and where necessary to fulfil a service agreement.
Sharing your information
We do not sell your data. We only share information with trusted service providers where necessary to deliver our services, and with regulators where legally required.
Retention
We retain enquiry information for up to 24 months and client records for as long as required to deliver services and meet legal obligations.
Your rights
Under UK GDPR you have the right to access, correct, delete or object to processing of your personal data. To exercise these rights, please email hello@pileta.co.uk.
Cookies
We use essential cookies to run our site and optional analytics cookies (with your consent) to help us improve it.
Contact
For any privacy-related questions, please contact hello@pileta.co.uk.
This policy is provided as a placeholder and should be reviewed by a qualified adviser before publication.